Shipping Policy for Frozen Chicken
At Twinz Reality LLC, we are committed to delivering your frozen chicken products with the utmost care and efficiency. Our shipping policy outlines how we handle the packaging, delivery, and any related concerns to ensure that your products arrive in perfect condition.
1. Shipping Locations
- Domestic Shipping: We ship frozen chicken products throughout Twinz Reality LLC Please note that certain remote areas may experience longer delivery times or may not be serviceable. Contact us to confirm if we can ship to your location.
- International Shipping: Currently, we do not offer international shipping for frozen products due to the perishable nature and specific handling requirements.
2. Shipping Methods
- Standard Shipping: Our standard shipping method for frozen chicken products is expedited shipping. We use insulated packaging and dry ice or gel packs to keep your products frozen during transit.
- Express Shipping: For faster delivery, we offer express shipping options. Please select this option at checkout if you require your order urgently. Additional charges will apply.
3. Processing Time
- Order Processing: Orders are typically processed within 1-2 business days. Orders placed after [Cut-off Time] on Fridays, or on weekends and public holidays, will be processed the next business day.
- Shipping Time: Once processed, orders are shipped immediately. Delivery times vary depending on your location:
- Standard Shipping: 2-4 business days
- Express Shipping: 1-2 business days
4. Shipping Costs
- Shipping costs are calculated based on the weight of the products, shipping method, and destination. The total shipping cost will be displayed at checkout before you confirm your order.
- We occasionally offer free shipping promotions. Check our website or subscribe to our newsletter for the latest offers.
5. Packaging
- We use industry-standard insulated packaging to ensure that your frozen chicken products remain at the proper temperature during transit.
- The packaging includes dry ice or gel packs designed to keep the products frozen for up to 48 hours, depending on the shipping method selected.
6. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status of your package.
- Please ensure that someone is available to receive the package at the delivery address, especially since the products are perishable.
7. Delivery Issues
- Delayed Deliveries: While we strive to ensure timely deliveries, there may be rare occasions where delays occur due to weather, carrier issues, or other unforeseen circumstances. We will do our best to communicate any delays and work with you to resolve them.
- Lost Packages: If your package is lost in transit, please contact our customer service team immediately. We will investigate the issue and work to resolve it as quickly as possible.
- Damaged Products: If your order arrives damaged, please take photos of the packaging and product, and contact us within 24 hours of delivery. We will assess the situation and offer a replacement or refund as appropriate.
8. Special Instructions
- If you have any special delivery instructions (e.g., leave the package at a specific location), please include them in the “Order Notes” section at checkout. We will do our best to accommodate your requests, but cannot guarantee adherence by the carrier.
9. Contact Us
If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please don’t hesitate to contact our customer service team at sales@twinzrealityllc.com or Customer Service Phone Number We’re here to help ensure a smooth and satisfying shopping experience.
