Refund & Return Policy for Frozen Chicken
At Twinz Reality LLC, we are committed to providing you with the highest quality frozen chicken products. We take pride in our products and want you to be fully satisfied with your purchase. Please read our refund and return policy carefully to understand your rights and options in the unlikely event that you are not satisfied with your purchase.
1. Eligibility for Refunds and Returns
- Product Quality Issues: If you receive a product that is damaged, spoiled, or not as described, you may be eligible for a refund or replacement. Please contact us within 48 hours of receiving your order to report any issues.
- Incorrect Orders: If you receive the wrong product or incorrect quantity, we will gladly correct the mistake by either issuing a refund or sending the correct item. Please notify us within 48 hours of receiving your order.
- Change of Mind: Due to the perishable nature of frozen chicken, we do not accept returns or offer refunds for orders where the customer has simply changed their mind.
2. Refund Process
- To initiate a refund, please contact our customer service team at [sales@twinzrealityllc.com] or [Customer Service Phone Number] within 48 hours of receiving your order.
- Please provide your order number, details of the issue, and any relevant photos that show the problem with the product.
- If the refund is approved, it will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
3. Return Process
- In cases where a return is necessary, our customer service team will provide you with detailed instructions on how to return the product.
- Please note that all returns must be made within 7 days of receiving your order and must be returned in their original packaging.
- Returned items must remain frozen and in an unused condition to qualify for a refund or replacement.
4. Non-Refundable Situations
- Products that have been improperly stored or handled after delivery.
- Items that are returned without prior authorization.
- Orders that are not reported within the specified time frame of 48 hours after delivery.
5. Contact Us
We are here to help! If you have any questions about our refund and return policy or if you need assistance with your order, please don’t hesitate to reach out to us at [sales@twinzrealityllc.com] or [Customer Service Phone Number]. We value your business and are committed to ensuring your satisfaction with our products.
